Turnkey Training Benefits Small and Medium Sized Businesses

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One of the more daunting challenges for small and medium sized businesses is hiring and training new people. Vacancies in smaller organizations have greater impact on productivity and efficiency but the entire process is costly and time consuming. Hiring and training for entry level positions is even more challenging as competition for quality candidates is fierce. Small and medium sized businesses cannot afford expensive turnover and have to make precise hiring and training decisions the first time. Getting new hires off on the right foot is essential for foundational success but limited time and resources can put new employees on the wrong track and could lead to costly attrition. Having a uniformed entry level training program can deliver essential skills that new employees need to be a productive member of the team. ExpressTrainingSystems.com (ETS) offers cost effective training programs and resources that help small and medium sized businesses get new hires upskilled and producing, quickly.

Compact and Easy to Deploy

Small and medium sized businesses that may not have set training plans can benefit from turnkey learning programs that deliver essential skills to new hires in customer facing businesses. ETS deploys 4 distinct training modules and are available in self-paced or instructor-led formats: 

  • Customer Service Training – In Person Engagement
      • Excellent entry level program for new hires and individuals new to customer service.
  • Customer Service Training – Contact Center Representative
      • Essential skills and habits for individuals that deliver customer service over the phone.
  • Loss Prevention Training
      • Ideal for entry level hires that work in retail or public environments. Delivers messaging on the importance of loss awareness and developing good LP habits.
  • Entry Level Supervisor Training
    • A program that focuses on leadership and organizational habits for new key holders and supervisors.

ETS content is modular and can be tailored to fit any type of customer facing business. Content can be optimized to deliver specific messages and concepts that are unique to the brand and business.

Fast and Accessible Training Formats

Mission critical for ETS is to provide fast and effective essential skills training for entry level positions. Training packages are designed for easy accessibility and are distributed in 2 formats:

    • Self Paced Learning –
      • Modules can be accessed online via secure PIN.
      • Interactive slides and exercises ensure concepts are understood and skills retained
      • Downloadable worksheets
      • 40 – 60 minutes per module
      • Knowledge Check and Final Quiz complete the module
      • Can be completed on tablets, smartphone devices or personal computers
      • White label branding available
  • Online Instructor Led – 
    • Training content delivered through Zoom,Teams, WhatsApp or preferred video conferencing platform.
    • Classes limited to 10 participants to ensure focus and engagement
    • Sessions are 1 hour and can span from 1 to 3 sessions
    • Each session includes Q&A time for participants
    • Downloadable worksheets
    • Branding and logo display is available

ETS also provides detailed reporting, metrics and evaluations for each participant upon module completion.

Long Term Benefits for the Individual and the Business

Attracting and screening potential candidates is a time consuming and expensive process. Getting new hires ready to actually work takes up even more resources and may lead to costly turnover. Providing training early in a new hire’s career can yield both short and long term benefits to business.

  • Training and upskilling is one of the top contributors of a positive workplace experience, a key factor for individual motivation and productivity.
  • Providing advanced customer service skills can increase positive customer engagement from Day 1
  • New hires will become productive faster by learning essential skills early and applying them on their first or second shift
  • Businesses will see lower costs related to hiring and attrition as new hires are set up for long term success by learning foundational skills at the beginning of their tenure
  • Deeper engagement with customers from the onset of the individual’s career can drive business by increasing individual transactions and repeat visits

Small and medium sized businesses may not have the time or resources to create and deploy a detailed training plan for new hires but using ETS materials can quickly get individuals ready for work by covering essential frontline skills. Trained and capable new hires can yield both short and long term benefits for the business as well as positively impact brand reputation and profitability.

The Bottom Line

Small and medium sized businesses have unique challenges when it comes to filling vacant spots on the team. Entry level positions are harder to hire for as the pool of eager and qualified candidates continues to shrink in the face of increasing costs of living. New workers need to learn foundational skills quickly as productivity and efficiency gaps will impact smaller enterprises. Using a uniform, self paced or instructor led training package can deliver those critical skills in a cost effective manner, getting the individual producing at a faster pace. Limited time and resources among small and medium sized businesses could potentially derail a promising new employee while increasing costs associated with turnover. High velocity training systems can get skills and ideas across quickly and with impact as new team members are at their most enthusiastic when newly hired. ExpressTrainingSystems.com offers practical and cost effective training programs and resources that can deliver those needed core skills for frontline teams.

See our complete lineup of courses here.