In 2023, there were over 358 million small and midsize businesses globally which accounted for 90% of all businesses worldwide. SMBs created and provided 50% of all jobs on the planet and are key players in the economic ecosystem. An international trade war and ensuing tariffs from the United States has created rafts of instability within SMBs and made the landscape much more challenging. In spite of the challenging environment, SMBs can pivot and adapt to market conditions but driving performance and productivity during uncertain times starts at the top with strong and effective leadership. Managers and supervisors can yield greater effect on their teams in smaller organizations and can set the tone and culture of the business during periods of economic turbulence.
Motivating Teams with Advanced Leadership Skills
In the realm of SMBs, managers and supervisors have a far greater impact on teams and the overall business than their counterparts in larger organizations. Express Training Systems recognizes the important role that managers play in small and midsize businesses and has recently launched an innovative manager training program, Entry Level – Supervisor Training (EL-ST). This comprehensive course introduces new individuals into supervisory roles and can sharpen current managers with up to date skills and organizational habits. A short list of areas EL-ST covers are:
- Basic and advanced communication skills
- Advanced listening and comprehension skills
- Leadership techniques
- Team and individual evaluations
- Managing By Design
- Recognizing opportunities within the team and the business
EL-ST is a deep and thorough introduction for new manager hires and recently promoted individuals taking on supervisory roles. Unique and real world skills and concepts form EL-ST can also provide reskilling and upskilling opportunities for current managers and supervisors who need or want a fresh perspective on management.
Optimizing the Day to Day
Managers and supervisors in SMBs are usually tasked with day to day operations and other business back end initiatives. EL-ST takes a deep dive in the operational aspect of management and covers key areas that SMB supervisors and managers encounter daily:
- Prioritizing tasks and delegating appropriately
- Organizing workloads and establishing expectations
- Building a strong internal culture
- Setting goals and communicating them effectively
- Long term strategy and planning
- Identifying opportunities for improvement
- Assessing development and training needs for teams and individuals
SMBs managers and supervisors wear many hats as the owner does and EL-ST delivers foundational organizational habits and techniques to maintain consistent day to day operations. Planning and strategizing are key responsibilities for leadership and EL-ST highlights processes and basic techniques to develop and deploy short or long term initiatives.
Strong Teams Start with Strong Leaders
With the many hats that small and midsize business owners wear, depending on skillful managers and supervisors becomes necessary as business volume grows. SMBs that have high performing leadership will see that translate to higher performance from the team. Motivating entry level staff has always been a challenge but advanced communication techniques and extended awareness can give managers the tools they need to elevate worker experience and drive the business. SMBs can see benefits in the form of better customer experiences, increased customer loyalty, increased individual transactions, reduction in errors or ‘loss’ and an eager and enthusiastic frontline team to name a few. In the face of dicey economic conditions, SMBs can yield positive results by focusing on maximizing customer interactions and increasing accurate productivity. Managers and supervisors who work closely with frontline teams can ensure objectives and goals are met, unifying the team in a singular effort and achievement.
The Bottom Line
Small and midsize businesses are the driving force in modern economies but current dynamics paint a bleak picture for the category. Smaller size organizations have the advantage of being able to pivot and adapt much quicker than larger entities but the key to navigating economic uncertainty are highly skilled and capable managers and supervisors that can motivate teams to aim higher and achieve more. Negative inputs can take its toll on entry level teams but energetic leadership can ensure worker experience remains at a high level. Express Training Systems recognizes the important roles managers and supervisors play in SMBs and offer supervisor training programs that deliver critical and advanced communication, managerial and organization skills needed to lead teams to achieve more. For more details please visit: https://expresstrainingsystems.com/course-descriptions-training-access/
