The outlook for small and midsize business is mostly positive but those organizations that need to hire and fill vacancies are finding challenges in finding qualified and enthusiastic candidates for entry level positions. Cost of living increases and a shrinking labor pool are shrinking the pool of applicants willing to get in ‘on the ground […]
The SMB Hiring Playbook Read More »
In spite of economic uncertainty, SMBs (Small & Midsize Businesses) have a positive outlook for the coming years but optimizing and streamlining operations still remains a strong priority as costs continue to rise. Adding to the challenges for SMBs is a very tight and contracting labor market, especially for frontline and entry level type positions.
RETENTION STRATEGIES: Starting Off on the Right Foot Read More »
Small and midsize businesses (SMBs) are the engine of any modern economy and, in fact, make up 99.9% of all businesses in the United States. And the outlook for SMBs is rosy as a recent Bank of America report suggested that 65% of SMB owners were optimistic for 2024 and had increased revenue in 2023
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Contact centers, or call centers as they have been known, are still a widely used and an indispensable tool for businesses to provide customer service as well as marketing their products or services. Consumer-facing contact centers are wholly dependent on their frontline teams to deliver those interactions and customer experiences can be entirely tied to
Taking the Pulse of Your Contact Center Team Read More »
When it comes to discussing technology, the term artificial intelligence is splashed around a lot, driving businesses and industries to figure out ways to use this up and coming technology. The concept of AI itself is simple, a machine that can learn from past instances and make decisions based on those inputs as well as
Getting Travel New Hires Ready and Working, Quickly, With AI Read More »
Customer facing businesses are feeling the wrath of souring consumer sentiment and spending pullbacks. Returning inflation in major markets combined with general global economic pressures are driving businesses to explore ways to maximize each customer opportunity as overall traffic slows. Small and medium sized businesses can look at customer service processes and policies as well
A Check-In on Customer Service Read More »
One of the more daunting challenges for small and medium sized businesses is hiring and training new people. Vacancies in smaller organizations have greater impact on productivity and efficiency but the entire process is costly and time consuming. Hiring and training for entry level positions is even more challenging as competition for quality candidates is
Turnkey Training Benefits Small and Medium Sized Businesses Read More »
When it comes to customer service, consumers still prefer speaking to a live person to purchase goods and services or to resolve problems. A recent survey suggested that consumers prefer doing business with a live person versus an automated system. This bodes well for the contact center industry but to ensure productivity and efficiency, leadership
Call Quality Checklist for Contact Centers Read More »
On April 1st, 2024, the state government of California enacted a law that mandated a minimum $20 per hour wage for workers in the fast food industry. The law has specifics as to number of outlets and customer volume but the law quite simply boosts fast food worker’s pay to $20 per hour. California is
Are Entry Level Jobs Disappearing in California? Read More »
When it comes to rising operational costs, small and medium sized businesses see greater impacts to their profitability. Customer facing businesses are also facing a talent shortage as entry level positions become less financially viable. Business owners and managers are prioritizing operations and are adopting leadership methods that maximize efficiency and productivity from their existing
Driving Productivity by Elevating the Worker’s Experience Read More »