The whirlwind that is Trump economics has had adverse effects on small business in the United Stats but the recent Paychex Small Business Employment Watch report painted somewhat of a stable picture as hiring remained steady in April, indexing slightly higher at 100.02. What’s to come over the next few months is anybody’s guess but […]
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The term culture in the causal sense refers to shared beliefs within a group but is not limited to the sociological field. Culture can easily be defined in the business world and many large companies spend time and resources strictly defining ‘business culture’. Small and midsize businesses can realize significant positive impacts by establishing and
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In 2023, there were over 358 million small and midsize businesses globally which accounted for 90% of all businesses worldwide. SMBs created and provided 50% of all jobs on the planet and are key players in the economic ecosystem. An international trade war and ensuing tariffs from the United States has created rafts of instability
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For many brands, contact centers are still a critical part of the customer service equation. Both inbound customer support and outbound campaign initiatives are key sources of revenue for business and contact center performance has a direct impact on business costs and profitability. At the core of contact center operations is the agent and in
Contact Center Agent Empowerment Drives Performance and Productivity Read More »
There has never been a time where business news has literally become the top stories of the day, week and month. Trump’s administration has enacted wild, aggressive, and somewhat archaic, tariff policies in a bid to shore up domestic production and improve the US’s economic prowess globally. In the digital age, things are measured in
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Artificial Intelligence based technology has stormed into the mainstream and many industries are adopting the technology to improve efficiencies and drive business. The travel industry, specifically, has seen massive waves of AI adoption in both consumer facing technology and operational infrastructure. AI can indeed, bring benefits and efficiencies to travel business as its high level
Next Generation Speed and Effectiveness in Travel Training Read More »
The current landscape for small and midsize businesses offers more questions than answers and that uncertainty has translated into another month of declines for NFIB’s Small Business Optimism Index. Ratcheting down to 100.7, February’s index represents a 4 month low and another decline from January. While the mood may be grim among owners, it also
Improving Performance on the Front End Read More »
Small and midsize businesses depend on entry level positions for day to day operations and these positions usually include manual business specific tasks and customer service type duties. Vacancies and ineffective training can create service gaps that negatively affect productivity and ultimately, profitability. SMBs continue to see challenges in hiring for entry level type positions
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Recent economic events have somewhat soured the mood of owners as the NFIB’s Small Business Optimism Index fell to 102.8 from December’s upward tally of 105.1. Trump’s tariff strategy has a direct and negative impact on small businesses as operational costs rise and consumer spending slows in the face of a possible US recession. In
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Small business is the foundation of any modern economic ecosystem and in most markets, the majority of businesses are classified as small. The Small Business Administration indicates that 99.9% of all businesses in the US are small businesses, most of them owned and operated by a single individual. The challenges of owning a small business
Top 3 Technology Trends for Small Business in 2025 Read More »