Author name: D Edward Levy

OPERATIONS: Impacting the Bottom Line During Business Slowdowns

As the holiday season winds down, small & medium sized customer driven businesses see a slowdown in traffic during the first month of the new year. This downtime for business is an excellent opportunity to thoroughly analyze and inspect all facets of the operation. A detailed look at how the business runs could identify opportunities

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TRAINING TRENDS: Closing the Skills Gap in 2024

2024 could be a major pivot year for customer driven small and medium sized businesses. Consumer sentiment has moved steadily into the positive but growth and profitability will be driven mostly by increased efficiency and productivity. Frontline teams that have direct engagement with customers are crucial in the success of any operation. An ongoing question

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HIRING: Attracting and Retaining Quality New Hires is an Uphill Battle in the Current Labor Environment

One of the biggest challenges facing customer driven businesses is attracting and keeping quality new hires. In the post-pandemic world, labor pools have shrunk and good candidates are even in shorter supply. A recent study by Gartner paints a grim picture, suggesting that 51% of potential new hires decline offers or don’t even respond to

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MANAGEMENT: Mentoring Unlocks Individual Potential with Long Term Benefits

When it comes to customer driven businesses, people are usually at the core of the operation and what those people produce influences how profitable the enterprise can be. The most efficient organizations have highly skilled workers in the core group that can perform tasks and complete jobs quickly and efficiently. A sole manager would be

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RETAIL OPERATIONS: Maximizing Opportunities that Walk Through the Door

The retail business is a tough gig these days. High inflation, reduced spending and increased theft have put immense pressure on brick and mortar retail stores. Many larger chains have even given up, shuttering their stores in key metropolitan areas as both costs and losses dramatically rise. With that being said, physical storefronts are making

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RETAIL OPERATIONS: Controlling Loss Drives Profitability in the Retail World

Working and managing in the retail business has been a tough gig since the end of the COVID-19 lockdown. Consumers and the public at large remain under pressure as costs rise across the board. Higher prices means more chances for loss for retailers as bad actors resort to crime to obtain goods. Relaxed prosecution laws

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MARKETING / SELLING: Planning and Scripting Can Deliver Consistent High Performance for Outbound and Inbound Calling Teams

The telephone is still a very powerful tool for businesses. When selling or marketing a product or service, phone calls are the fastest way to penetrate any potential market. Direct to customer engagements will qualify leads and close deals faster than any other method of marketing. A recent Zippia study revealed that companies that do

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