Author name: D Edward Levy

Recent  economic events have somewhat soured the mood of owners as the NFIB’s Small Business Optimism Index fell to 102.8 from December’s upward tally of 105.1. Trump’s tariff strategy has a direct and negative impact on small businesses as operational costs rise and consumer spending slows in the face of a possible US recession. In

Small and midsize businesses depend on entry level workers to maintain day to day operations as well as deliver customer service for those businesses that are consumer facing. The pandemic created seismic shifts in the labor market and hiring for entry level positions has become much more difficult. Effects of the ‘Great Resignation’ still linger

Small businesses are considered the engine of any modern economy and in the US alone, small businesses created 55 percent of jobs between 2013 and 2023 (US Bureau of Labor Statistics). Many of these small businesses are sole proprietorships and in most cases, have only the owner handling the day to day operations. With the

Small businesses are essentially the backbone of any modern economic ecosystem and in the US alone, 99% of all businesses are categorized as a ‘small business’. Owning and operating a small business has its own set of unique challenges. While easy to set up and get going, marketing and running all operational facets of the

Contact centers still play a critical role in the customer service chain. A recent Convin survey suggested that 71% of customers still prefer personalized interactions and negative experiences can have far reaching impacts to the brand and revenue. Unfortunately, contact centers face common problems and challenges that can affect operations and ultimately, the customer experience.

In the United States alone, 99% of all businesses are considered small businesses but within the category itself, businesses can range in size. Many small businesses require teams of employees to perform job related tasks and some form of leadership is necessary to manage performance and attain established metrics. Small business owners understand how important